Our mission is to empower our customers to live an independent life with peace of mind.

A one-stop provider of medical alert solutions, Alerts911 is dedicated to delivering affordable, easy to use, state-of-the-art technology that affords you the freedom and independence you deserve.

Founded in 2006, First Step Development Group, LLC d/b/a Alerts911 has provided a broad range of innovative emergency response products designed to offer seniors the opportunity to live independent lives with the safety and security of knowing that in the event of an emergency, medical assistance is just a push of a button away. We serve customers in all 50 states. 

A solution that fits you

Our products range from our Home Essential line which provides protection at home along with Intelligent Voice Activation™ technology providing an added layer of care by allowing you to call for help when unable to press your help button.  Additionally, our On The Go Freedom device with GPS technology covers you anywhere you go, nationwide. Our innovative systems can fit any type of lifestyle. All are water resistant with available option for fall detection.

Round-the-Clock Protection

Our US based 24/7 emergency monitoring center is fast and reliable. With the simple push of a button, the system connects to the monitoring center and within minutes help arrives. Most importantly, both emergency personnel and family are notified within seconds after the emergency occurs.  Our personnel are highly trained and knowledgeable, and language barriers won’t stand in the way of providing first rate assistance to the highest standards in the industry. 

Customer Service. Period.

We never forget that it’s all about you, our customer. Our friendly Customer Care Specialists will guide you in selecting the right solution for you, help you activate your device and answer any questions you may have. PLUS, we provide free technical assistance with your device 24 hours a day. 

Latest technology and coverage.

We are always looking for latest state-of-the-art devices that are easy to use and rigorously tested to exceed our very tough standards. From 4G LTE in home and mobile devices to voice activated wall buttons, we offer a complete protection plan that can bring you the peace of mind and independence you deserve. All our cellular in home and mobile devices are powered by the AT&T network (no additional purchase required by you), the nation’s largest, most dependable cellular network in the country.