FAQ’s
Medical Alert Services
Do I need a medical alert system?
Alerts911’s medical alert systems are perfect for people of any age who:
- Are living alone, or are alone for long periods of time throughout the day
- Have a medical condition that could require immediate medical attention, such as epilepsy, seizures, strokes, and heart conditions
- Are recovering from a major surgery, a fall, heart attack, or hip replacement
- Are hard of hearing and may struggle to communicate with 911 in an emergency
- Enjoy living in their own home
- Want the freedom to keep living life the way they want to
Why do I need a medical alert device? Can’t I just use my cell phone to call 911 in an emergency?
Unlike a cell phone, our medical alert devices are highly water-resistant wearable buttons, perfect for shower use. Additionally, a cell phone will not always be nearby in an emergency, making it an unreliable option when it comes to ensuring your safety. With our devices, however, you can rest assured that you will always have access to help by wearing a discreet and lightweight button around your neck, wrist, or on a belt clip. Our medical alert devices can also be used for more than just emergency situations including contacting a family member or loved one at the push of a button. The ease of use of our products with a single button press truly set our devices apart from your typical cell phone, especially in the case of an emergency.
How much do Alerts911’s medical alert systems cost?
All of our medical alert systems are designed to fit any lifestyle and budget, which is why our prices start at less than $1/day. Plus, our wide range of billing cycles makes finding the best payment option easy.
Are Alerts911’s medical alert systems covered by Medicare?
No. The cost of medical alert systems is not covered by Medicare, but here at Alerts911, we pride ourselves in offering some of the most affordable products in the industry, in addition to a price-lock guarantee.
Where are Alerts911’s medical alert services available?
Our services are available in all 50 states. We also provide services in Puerto Rico, but device restrictions may apply.
Medical Alert Devices
Do I need a landline to use a Alerts911 medical alert system?
No. While our Home Essential requires a landline telephone connection, we offer another home-based medical alert device, Home Essential +, and our mobile products, On-the-Go Freedom, that use AT&T’s nationwide cellular network to contact our 24/7 monitoring center at no extra cost to you.
What type of landline does the Home Essential device need to be activated?
Your landline needs to be connected to a working phone jack in the wall in order to activate your Home Essential. If it goes to a modem, make sure the modem has a phone line going to the wall. Some modems have phone cords that are not compatible and/or will not fit with our device, such as newer Spectrum modems. If this is the case, view all of our other medical alert systems, as they do not require a telephone landline.
Do you have any medical alert systems with GPS?
Yes. If you want to ensure your safety both at home and on-the-go, our On-the-go Freedom is enhanced with GPS capabilities, meaning that our monitoring center can send help no matter where you are.
What is fall detection, and do I need it?
A fall detection-enhanced system will automatically call for help should you experience a fall, even if you are unable to push your medical alert button. Our Help-Line Consultants typically recommend fall detection to those with health conditions like epilepsy, Parkinson’s disease, diabetes, and MS, or for those who simply want an extra layer of protection.
*Fall Detection does not detect 100% of falls. If Customer is able, Customer should press the help button in the event of an emergency. The 911 emergency services line is an alternative to the System and the Services. Fall Detection must be worn around the neck to allow for adequate detection of falls.
Do you have any personal emergency response systems with fall detection?
Yes. You have the option of ordering a fall detection alert pendant with our Home Essential, Home Essential+. Our On-the-Go Freedom device can also come equipped with built-in automatic fall detection technology. Just select the Fall Detection option at checkout.
Are Alerts911’s medical alert systems water-resistant?
Yes. All of Alerts911’s medical alert systems are highly water-resistant so you can wear them in the shower.
Can I wear my medical alert button while sleeping?
Yes. You can wear your medical alert necklace or wristband to bed. This ensures that you will be able to receive help should you ever need it.
Can I take my device with me when I go on vacation?
Yes. If you’re going on vacation anywhere within the United States, you can bring your system with you. To make sure that we have your new address on file, please contact our Customer Care Center at 1-800-503-5676 once you arrive – you should call back when you are back at home to update.
Does my personal emergency response system have a warranty?
Yes. Should your system ever need to be replaced due to general wear and tear, we will happily send you a replacement. For even more peace of mind, our Protection Plans guarantee that you will never have to pay any out-of-pocket expenses for a lost, stolen, or damaged device.
How often should I test my device?
To ensure that there are no issues with your medical alert system, we recommend completing a test at least once a month. When you’re connected to our monitoring center, simply tell them that you are testing your device, and no dispatch will be made or calls made to loved ones.
Why do I need a Lockbox?
With an Alerts911 Lockbox, you don’t have to worry about the physical or financial damage that can come along with emergency responders having to break into your home in an emergency. You create your own four-digit code that we keep on file and only disclose it in an emergency. Plus, we even offer a free LockBox with certain billing plans.
Why do I need a wall-mounted button?
A wall-mounted button is an easy way to expand the protection in your home, especially in those areas where you might be prone to falls. Alerts911 also offers voice-activated wall buttons so you can still receive help if you cannot reach the button.
Does Alerts911 offer Medical Dispensers?
Yes. With our medicine dispensers, you can have the protection and reliability of ensuring that you take your medications at exactly the right time. We also offer a monitored medication dispenser that can send alerts via text, email or phone calls to you and to your designated emergency contacts should you miss a dose for an extended period of time.
Emergency Monitoring Center
If your sales or technical support offices are closed, am I still protected outside of those hours?
Yes. Our monitoring center is open 24/7, so you can always use your Alerts911 medical alert system to call for help, even on holidays.
Where is Alerts911’s monitoring center located?
Our monitoring centers are located right here in the United States, one in Greenville, SC and the second one in Novi, MI. We’ve got you covered and you never have to worry about experiencing any language barriers in an emergency, we have highly trained agents and speak over 30 languages!
What languages can your monitoring center call?
Unlike other companies that provide medical alert services, Alerts911’s top-rated monitoring center provides both emergency and non-emergency services. This means that you can request EMTs, police, firefighters, or a member on your emergency contact list, such as a family member or friend, to come and help you.
How many emergency contacts can I have on my emergency contact list?
You can have up to four emergency contacts listed on your emergency contact list. For each of your emergency contacts, you can have up to three numbers: a home, cell, and work number and an email.
What if I am unable to speak with the operator in an emergency?
If you are unable to speak with the operator, don’t worry — our highly-certified operators will follow the steps outlined in the Service Agreement and immediately dispatch emergency services to ensure that you receive the immediate help you need.
What if I speak a language other than English or Spanish? Will the monitoring center still be able to help me?
Yes. Simply notify our Customer Care Team of your native language, and our highly-certified operators will speak with you through a third-party translation service.
Why is a Underwriters’ Laboratories Certification important for a monitoring center?
For over 100 years, Underwriters’ Laboratories (UL) has been the leader in establishing the highest set of standards for safety and reliability. Time is the most critical factor in an emergency, and a UL Certification ensures that you get proper and immediate assistance when you use your medical alert system.
Programs & Policies
What is the Service Agreement?
The Service Agreement authorizes Alerts911 to respond properly in the event of an emergency. When you place your order, you will be directed to a link where you can sign this agreement online. A copy of this agreement will be emailed to you. You must sign this agreement in order to initiate your service.
Does Alerts911 provide a price-lock guarantee?
Yes. Unlike other companies in the medical alert industry, Alerts911 provides a price-lock guarantee with all of our medical alert device annual, semi-annual AND quarterly plans, which means that your rate will never increase.
Are there any equipment, activation, or cancellation fees I need to know about?
No. We do not charge any equipment, activation, or cancellation fees.
Do I have to sign any term contracts to use Alerts911’s medical alert services?
No. Unlike many other companies that provide medical alert services, Alerts911 does not require you to sign any long-term contracts.
What do Alerts911’s Protection Plans cover?
Replacing a lost, stolen, or damaged medical alert system could cost you up to $350, but with Alerts911’s Protection Plans, you can enjoy the peace of mind knowing that there will never be any out-of-pocket expenses. In addition to providing unlimited technical support and discounts on extra equipment, our Protection Plans also cover the cost of any needed repairs or replacements. With our Premium Protection Plan+, you can receive discounts on add-on items AND get a brand new device when your model is discontinued.
Please be aware when opting into a Protection Plan that you may be charged upfront for the cost of the Protection Plan depending on the billing cycle you choose.
What are Alerts911’s billing options?
For your convenience, we offer four billing options: monthly, quarterly, semi-annual, and annually. Not only can you change the billing term you’ve selected at any point, but certain billing cycles also come with free ground shipping, a free month (or 2 when applicable) of service, and a free Lockbox.
What are your shipping policies?
Alerts911 offers three shipping options: overnight, second-day, and ground shipping. Please review our Shipping Policy for more information.
Will I receive a shipping confirmation email, and can I track my shipment?
Yes. Once your order has been processed, you will receive a shipping confirmation email that contains the tracking number.
What is Alerts911’s refund policy?
Unlike other providers, Alerts911 does not charge any cancellation fees, and we provide full pro-rated refunds for months of unused service.
Have additional questions? Let us know how we can help you today!
100 E Linton Blvd Suite 206A
Delray Beach FL 33483
Toll Free - 800-878-0290
info@alerts911.com
100 E Linton Blvd Suite 206A
Delray Beach FL 33483
Toll Free - 800-878-0290
info@alerts911.com